Portfolio

Selected work

A focused set of product stories across mobile banking, insurance, SaaS, media, streaming, and sport, told through the decisions, systems, and delivery constraints behind them.

Mobile banking at scale

Regulated design-system adoption

SaaS, streaming, and community platforms

Flagship case studies

Four complementary stories: organisational design-system adoption, an AI-enabled product system, cross-platform streaming, and service design at enterprise scale.

Flagship casePassword protected

One of the UK's biggest insurers

From component library to organisational capability

Adding the support, contribution model, and system craft that helped teams adopt a multi-brand design system.

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Flagship case

QZee One

An AI-enabled system for every QZee surface

Creating QZee One from scratch, then using its semantic contract, machine-readable registry, and quality gates to migrate a growing product ecosystem.

56 governed assets · 94 contrast gates · 96.8% channel parity

Flagship case

Eurovision Sport · NAGRA

A global home for live sport

Collaborative UX/UI for a free-to-air platform balancing live urgency, federation depth, evolving brand foundations, and multilingual delivery.

Global launch · 30+ organisations · Web + apps

Flagship case

Major UK bank

Subscription management in mobile banking

Senior UX design on subscription management inside the mobile apps of one of the UK's biggest banks.

Mobile banking · Regulated · High scale

Primary case studies

One of the UK's biggest insurers

From 30+ access dead ends to zero

Turning authentication failures into accessible recovery paths and shipped passwordless access.

30+ unserved errors → 0

QZee

From no-show insight to live platform

Leading a booking platform from startup thesis and strategic pivot to 170 active businesses and 10,000 unique customers.

170 active businesses · 10,000 unique customers

Additional project snapshots

Shorter stories from SaaS, media, sport, community, and diagnostic platforms, kept focused on the problem, role, and product decisions.

Nagra Kudelski · OpenTV

Lean-back streaming

Modular cross-platform streaming UX for web, mobile, and TV, from workshops through handoff.

OTT · Web · Mobile · TV

Watch Hockey

Live hockey in one app

A glanceable mobile app bringing field-hockey scores, streams, teams, and news together.

Live hockey · mobile

Runite

Run clubs, all in one place

A two-sided platform for running clubs, covering discovery, events, memberships, payments, and pace.

Two-sided product · payments model

MTCC · My Virtual Consultant

A virtual business consultant

A self-serve diagnostic that scores four business domains and returns clear, tailored guidance.

4 domains · circumplex report

Pitch & proposal concepts

Agency concept work created to make opportunities tangible, excite prospective clients, and demonstrate visual craft. These projects did not follow a full end-to-end design process and are not presented as validated or shipped product work.

Concept work